Ruthenium Hair – Privacy Policy

Last Updated: 21 August 2026

At Ruthenium Hair, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit the Ruthenium Hair website.

As our products are purchased through eBay, purchases and payment transactions are handled on eBay and are subject to eBay's own privacy policies and terms.

1. Information We Collect

When you visit our website, we may collect limited information such as:

• Your name and contact details when you voluntarily contact us.

• Your email address when you subscribe to our mailing list.

• Information you provide when making an enquiry.

• Technical information such as your IP address, browser type, device type, and pages visited.

• Cookies and similar technologies used to improve website functionality and user experience.

We only collect information that is reasonably necessary for the purposes described in this policy.

2. Purchases Through eBay

Ruthenium Hair directs customers to eBay to purchase our products.

When you click a product or purchase link on our website, you may be redirected to eBay. Any personal information you provide during the eBay checkout process, including your name, address, telephone number, payment information, and order details, is handled by eBay in accordance with its applicable privacy policy and terms.

Ruthenium Hair does not process or store your payment card details through our website.

For information about how eBay handles your personal information, please refer to eBay's current Privacy Notice and applicable policies.

3. How We Use Your Information

Where you provide personal information directly to Ruthenium Hair, we may use it to:

• Respond to enquiries and customer communications.

• Provide information about our products and services.

• Send marketing communications where you have given appropriate consent.

• Improve our website, products, and customer experience.

• Maintain website security and prevent fraudulent or unlawful activity.

• Comply with legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis.

4. Marketing Communications

If you choose to subscribe to Ruthenium Hair marketing communications, we may send you information about new products, promotions, offers, and other updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, remember preferences, and enhance your browsing experience.

Where required by law, we will obtain your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings, although doing so may affect certain website functions.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where necessary to operate our website, communicate with customers, provide marketing services, maintain security, or comply with legal obligations.

Where you are redirected to eBay, information you provide directly to eBay is handled by eBay in accordance with its own privacy policies.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, regulatory, or business requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

• The right to request access to your personal information.

• The right to request correction of inaccurate information.

• The right to request deletion of your information in certain circumstances.

• The right to restrict or object to certain processing.

• The right to withdraw consent where processing is based on consent.

• The right to object to direct marketing.

• The right to data portability in certain circumstances.

To exercise your rights, please contact Ruthenium Hair using the contact details provided on our website.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

We encourage parents or guardians to supervise children's use of online services and websites.

11. Third-Party Websites

Our website may contain links to third-party websites, including eBay and social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. Once you leave the Ruthenium Hair website, you should review the privacy policy of the website you visit.

12. eBay Purchases

All purchases made through our eBay listings are subject to eBay's applicable privacy policies, terms, and seller and buyer requirements.

Where you purchase a Ruthenium Hair product through eBay, eBay may collect and process your personal information as necessary to process your order, payment, delivery, returns, refunds, customer service, and other aspects of the transaction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be published on this page, together with the date of the latest update.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

Ruthenium Hair
Email: [email protected]
Website: www.rutheniumshop.co.uk

Ruthenium Hair
Quality Hair. Confidence. You.